Refund & Return Policy

At LUMININE, customer satisfaction is important to us. If you receive a product that is damaged, broken, defective, or incorrect, please contact us within 2 days of delivery.

Return Conditions

To be eligible for a return:

• The return request must be made within 2 days of receiving the order.

• The product must be unused, unworn, unwashed, and in its original condition.

• The product must not be broken or damaged by the customer.

• All original tags, packaging, accessories, and components must be included.

• Proof of purchase or order details may be required.

Products damaged due to misuse, improper handling, or accidental breakage after delivery will not be eligible for return or refund.

Damaged or Incorrect Products

If your order arrives damaged, defective, broken, or you receive the wrong product, please contact us as soon as possible. Photos or videos of the product and packaging may be requested to verify the issue.

Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If approved, your refund will be processed within 7 business days. The time it takes for the amount to appear may vary depending on your bank or payment provider.

Contact Us

For return or refund assistance, contact LUMININE:

WhatsApp: 0305 7086574
Email: luminine.pk@gmail.com
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM