At Luminine, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process.
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7-Day Money-Back Guarantee: You can request a return and refund within 7 working days of receiving your order.
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Eligibility: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
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Breakable & Damaged Items: We do not accept returns or issue refunds for items that are broken, mishandled, or damaged by the customer after delivery. Breakable items must be reported immediately upon delivery if they arrive damaged from transit.
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Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited back to your original method of payment within a few working days.
To initiate a return, please contact us at: [support@luminine.pk]